Refund policy

All sales are final. Each Emma Rose Treasures card is handmade to order, so we do not accept returns or exchanges for preference changes, accidental purchases, or other change-of-mind reasons.

Orders cannot be canceled after production has begun. If a customer needs to request a correction or cancellation, they should contact us as soon as possible, although we cannot guarantee that the request can be accommodated.

We carefully inspect and package every order before shipment. Emma Rose Treasures is not responsible for packages that are lost, delayed, stolen, or damaged after they have been accepted by USPS or another postal carrier.

If a package arrives damaged, the customer should retain the damaged item, original packaging, and shipping label, along with clear photographs of the item and packaging. These materials may be required for a carrier claim. Customers should contact the carrier directly to begin the claim. Emma Rose Treasures may provide available shipment information to assist with the claim, but approval and payment of any claim are determined by the carrier.

If a customer receives the wrong item or believes an item was defective before shipment, they should contact us within 7 days of delivery and provide their name, order number, description of the problem, and clear photographs of the item and packaging. We will review the information and determine the appropriate resolution. If the issue resulted from an error by Emma Rose Treasures, we may provide a replacement or refund. Customers should not return an item unless Emma Rose Treasures provides return instructions.

Customers are responsible for providing a complete and accurate shipping address. Emma Rose Treasures is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because of an incorrect or incomplete address. If an order is returned to Emma Rose Treasures because of an address error, the customer may be responsible for additional shipping costs required to resend it.

Emma Rose Treasures is not responsible for packages marked as delivered by the postal carrier that are subsequently lost, misplaced, or stolen. Customers should first check with household members, neighbors, their local postal carrier, and the delivery location before submitting a claim to the carrier.

Donations

Donations made through the Emma Rose Treasures website are final and non-refundable, except in the case of a duplicate charge or confirmed payment-processing error.

Contact

Emma Rose Treasures
P O Box 66
Kings Mountain, NC 28086
info@emmarosetreasures.org